Privacy policy

Information We Collect

At OPALESCENTA, we collect the following types of personal information when you interact with our website:

  • Contact Information: Name, email address, shipping/billing address
  • Payment Details: Credit card information (processed securely through our payment partners)
  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, products viewed, time spent on site
  • Order History: Purchases, returns, and exchanges

How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfill your orders for dresses, shirts, sweaters and other fashion items
  • To provide customer support and handle inquiries
  • To improve our website functionality and user experience
  • To prevent fraud and enhance security
  • To send marketing communications (only with your explicit consent)
  • To comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, IT support
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition or bankruptcy

We never sell your personal information to third parties.

Data Retention

We retain your personal information only as long as necessary:

  • Order information: 7 years for tax and accounting purposes
  • Marketing preferences: Until you withdraw consent
  • Website analytics: 26 months

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (with certain exceptions)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us through our website.

Data Security

We implement appropriate technical and organizational measures including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited access to personal data
  • Secure payment processing

Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Enable shopping cart functionality

You can manage cookie preferences through your browser settings.

International Data Transfers

As an international retailer, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. The current version will always be posted on our website with the effective date.

Contact Information

For any privacy-related inquiries, please use the contact form on our website.