Tracking order

Track Your Order

At OPALESCENTA, we understand the importance of knowing the status of your order. Below you'll find all the information you need to track your package from our warehouse to your doorstep.

Order Tracking Process

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details.
  2. Processing: Your order will be processed within 1-2 business days. During peak seasons, processing may take slightly longer.
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
  4. In Transit: Use your tracking number to monitor your package's journey.
  5. Delivery: Your package will be delivered to the address you provided during checkout.

Tracking Your Package

To track your order:

  • Locate the tracking number in your shipping confirmation email
  • Visit the carrier's website or use a universal tracking service
  • Enter your tracking number to view real-time updates

For international shipments, tracking information may take 24-48 hours to update after dispatch.

Universal Package Tracking

We recommend using 17Track, a reliable third-party tracking service that works with most major carriers worldwide:

  1. Go to 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track supports multiple carriers and provides detailed tracking history for most international shipments.

Frequently Asked Questions

How long does it take to receive my tracking number?
You'll receive your tracking number within 1-3 business days after placing your order, once the package has been shipped.
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in the carrier's system. If it still doesn't work after this time, please contact our customer service.
What if my package shows as delivered but I haven't received it?
First check with neighbors or your building management. If still missing, contact us immediately with your order details.

For any questions regarding your order status that aren't answered above, please visit our Contact Us page for assistance.